At Victoria Road Surgery, we’re committed to delivering high-quality, modern care while keeping your personal information safe and secure.
To support our clinicians during consultations, we use a secure digital assistant called Heidi. Heidi helps with note-taking, allowing your GP or nurse to focus more fully on you, while ensuring that accurate and professional records are maintained.
Here’s what you need to know:
Heidi is fully compliant with UK GDPR and NHS data protection standards
It does not store or access your data beyond what is necessary for clinical documentation
Your information remains secure, confidential, and under the control of the practice at all times
Heidi is used only by authorised staff and solely for the purpose of documenting your care
Nothing is shared with third parties or used for marketing
We have strict data handling protocols in place, and all systems are regularly monitored for compliance and safety.
If you have any questions or would prefer not to have Heidi used during your consultation, please let us know when booking or during your appointment.
Thank you for your trust in us as we continue to improve our services through safe and thoughtful use of technology.